XCEL HVAC Terms and Conditions

Welcome to XCEL HVAC! These Terms & Conditions govern your use of our services, including bookings, communications, and the use of our website. By using our services, you agree to comply with the following terms and conditions.

SMS Consent Communication

By providing your phone number and consenting to receive SMS communications from XCEL HVAC, you agree that your information (phone numbers) will not be shared with any third parties for marketing purposes. We respect your privacy and will only use your phone number for the specific purposes outlined in these Terms & Conditions.

Types of SMS Communications

If you have consented to receive SMS messages from XCEL HVAC, you may receive messages related to the following:

• Customer Care Communications: This includes appointment reminders, service updates, booking confirmations, and customer support messages.
• Promotional Communications: Occasional updates about special offers, discounts, or new services (if you have opted in for marketing messages).

Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive SMS messages related to your appointments, billing updates, or service-related notifications. Promotional messages, if opted in, will be sent no more than [X] times per month.

Potential Fees for SMS Messaging

Please note that standard message and data rates may apply depending on your mobile carrier’s pricing plan. These fees may vary for domestic and international messages. Contact your carrier for more information on your messaging plan.

Opt-In Method

You may opt-in to receive SMS messages from XCEL HVAC in the following ways:

• Verbally, during a conversation with one of our representatives.
• By submitting an online form on our website to opt-in to SMS communications.
• By checking the SMS consent box during the booking or inquiry process.

Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. You will receive a confirmation message indicating that you have successfully opted out.

Alternatively, you can contact us directly at [contact information] to request removal from our messaging list.

Help

If you are experiencing any issues or need assistance, you can reply with the keyword “HELP” to any SMS message. Alternatively, you can get help directly from us by visiting our [Privacy Policy hyperlink] and [Terms and Conditions hyperlink] pages. Or contact us by filling out the form on the website directly by emailing info@xcelhvac.net or calling us at +1-925-433-6400

 

Additional Options

If you do not wish to receive SMS messages, you may choose not to check the SMS consent box on any forms submitted on our website. This will prevent us from sending you SMS communications.

Standard Messaging Disclosures

• Message and data rates may apply based on your carrier’s pricing plan.
• You can opt-out at any time by texting “STOP.”
• For assistance, text “HELP” or visit our Privacy Policy and Terms & Conditions pages.
• Message frequency may vary depending on the services you request.

General Terms of Service

1. Bookings and Cancellations: When you book a service, you agree to the pricing, terms, and cancellation policies specified at the time of booking.
2. Limitation of Liability: XCEL HVAC is not liable for any damages, direct or indirect, arising from your use of our services, including any errors or omissions on our website.
3. Amendments to Terms: We reserve the right to amend these Terms & Conditions anytime. Any changes will be posted on this page with the “Last Updated” date.

Contact Us

If you have any questions or concerns about our Terms & Conditions, please feel free to contact us:

• Email:info@xcelhvac.net
• Phone:+1-925-433-6400
• Website: https://xcelhvac.net/

Thank you for choosing XCEL HVAC! We are committed to providing you with exceptional service and support.