Xcel HVAC Privacy Policy

Introduction

Xcel HVAC is committed to protecting the privacy and confidentiality of our customers’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website and services. Our practices are designed to comply with applicable privacy laws, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR), while adhering to industry standards.

By using our services, you acknowledge that you have read and understood this policy and consent to the practices described herein.

Scope of the Policy

This Privacy Policy applies to all personal information collected through our website, applications, or services. This includes information collected when you interact with our website, make a service request, or communicate with us through other channels. By using our services, you agree to the collection, use, and processing of your personal data as outlined in this policy.

Information We Collect

We collect both personal and technical information necessary to provide our services and improve your experience. The categories of data we collect include:

Personal Information

• Name, email address, phone number, and physical address.
• Billing information, such as payment card details and billing addresses.
• Service Information: Details about the services you request, preferences, and any additional information you provide.

Automatically Collected Information

• Device Information: IP addresses, browser types, device types, operating system details.
• Usage Data: Information about how you interact with our website, including pages visited, session times, and referring websites.
• Geolocation Data: Location-based services data for enhancing service delivery.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance user experience, improve website functionality, and track performance.

Purpose of Data Collection

We collect and process your information for the following purposes:

• To process and manage your HVAC service requests.
• To provide customer support and respond to inquiries.
• To send promotional or transactional SMS messages, if you opt-in (see “SMS Opt-In” below).
• To enhance and personalize your experience on our website.
• To analyze and improve our website and services.

Sharing and Disclosure of Information

We take your privacy seriously and do not sell your personal information. We may share your information with third parties only under the following circumstances:

• Service Providers: Third-party vendors who assist us in operating our website, processing payments, or providing services to you.
• Legal Requirements: Disclosure to comply with legal obligations, protect our rights, or in response to a valid legal request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the acquiring entity, subject to applicable legal requirements.

SMS Opt-In and Phone Numbers

When you provide your phone number for SMS-related communications, we ensure that it is used solely to deliver the requested services, updates, or promotional offers. By providing your phone number, you agree to receive recurring automated marketing text messages. Msg & data rates may apply. Message frequency varies.

You may opt-out of receiving SMS messages at any time by replying “STOP” to any SMS you receive or contacting us directly at info@xcelhvac.net.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When the retention period expires, your data will be securely deleted or anonymized.

Your Rights

We respect your rights regarding your personal information and provide the following options:

• Access: Request details of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal requirements.
• Opt-Out: Opt-out of receiving marketing communications at any time.

To exercise your rights, please contact us at info@xcelhvac.net.

Data Security

We implement robust security measures to protect your personal information, including:

• Encryption of sensitive data during transmission and storage.
• Regular security assessments and updates to our systems.
• Restricted access to personal information to authorized personnel only.

While we take every precaution, no system is entirely secure. We encourage you to take appropriate measures to protect your information.

International Data Transfers

As a global service provider, Xcel HVAC may transfer your data to jurisdictions outside your country of residence. We ensure that such transfers comply with applicable privacy laws and are subject to appropriate safeguards.

Updates to This Policy

We reserve the right to modify this Privacy Policy as needed to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the effective date will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our handling of your personal information, please contact us at:

Email: info@xcelhvac.net
Phone: +1 (925) 433-6400
Address: 2429 Shawnee Court, Fairfield, CA 94534

By using our website and services, you agree to this Privacy Policy. Your trust is important to us, and we are committed to ensuring transparency and accountability in all aspects of our data processing practices. For more detailed information on your rights and obligations, please refer to our Terms and Conditions.